A more considered home

From statement lighting and inviting furniture to contemporary fireplaces, every piece is selected to bring warmth, comfort and character to your home.

FAQs

Everything you need to choose, install and enjoy your electric fireplace with complete confidence.

Does this electric fireplace produce real heat?

Yes. Our electric fireplaces combine a realistic LED flame display with built-in supplementary heating. Heat settings and maximum output vary by model, so please check the specifications on the product page.

The flame effect can also be enjoyed independently from the heater, making your fireplace suitable for creating ambience throughout the year.

Which installation options are available?

Installation options vary by model. Depending on the fireplace selected, it may be:

• Recessed into a media wall
• Mounted directly onto a wall
• Used as a freestanding fireplace
• Installed with one, two or three visible glass sides

Please check the installation options and dimensions shown on the individual product page before ordering.

How do I choose the correct size?

Measure the available wall or recess carefully and compare it with the exact dimensions shown for your chosen size.

For a balanced appearance beneath a television, many customers choose a fireplace that is approximately the same width as the TV or slightly wider. For recessed installations, check both the overall dimensions and the required opening dimensions before building your media wall.

Need help deciding? Send our team a photograph and your measurements before ordering.

Can I install a television above the fireplace?

Yes, many of our electric fireplaces are suitable for media-wall installations with a television above.

The required spacing depends on the model, heat outlet and wall construction. Keep all ventilation openings unobstructed and follow the clearances stated in the installation manual. If you are building a recessed media wall, we recommend planning the fireplace and television positions with a qualified installer.

How much electricity does it use?

Electricity use depends on whether you activate the heater.

The flame-only setting uses considerably less power than the heating function. When heating is switched on, consumption depends on the selected heat level, thermostat setting and how long the fireplace operates. The thermostat helps reduce unnecessary heating by cycling the unit once the chosen temperature is reached.

What controls and flame settings are included ?

Yes. You can request a return within 30 days of receiving your order. Items must be returned unused, uninstalled and in their original condition and packaging. Please contact our customer care team before returning an item so we can provide the correct instructions.

When will my order arrive?


We offer free tracked delivery throughout the UK. Orders typically arrive within 4–7 days, and tracking details will be sent as soon as your fireplace has been dispatched.

What if my fireplace arrives damaged or develops a fault?

You can return your order within 30 days in accordance with our returns policy. Our electric fireplaces are also covered by our 5-year guarantee for added peace of mind. If you need help before or after ordering, email support@lumeliving.co.uk or call +44 1491 600 123.

Can I return it if it is not right for my room?

If your fireplace is not suitable, contact us before installing or using it. Our team will explain the available return options in accordance with our returns policy.

We strongly recommend checking the product dimensions, installation requirements and available space before ordering, particularly for recessed and extra-wide models.