A more considered home

From statement lighting and inviting furniture to contemporary fireplaces, every piece is selected to bring warmth, comfort and character to your home.

FAQs

Everything you need to choose, order and enjoy your new lighting with confidence.

Are bulbs included with your lights?

Yes. The required bulb or integrated LED light source is included with every Lume Living light, so you have everything needed from day one. Please check the product details for the specific light source included with your chosen model.

Will your lights work with UK electrical systems?

Yes. Our lighting is designed for use with standard UK electrical systems. Product-specific power, voltage and connection information can be found in the product details.

Do I need an electrician to install my light?

Many of our lights are designed for straightforward installation and include the necessary fittings and instructions. Any light requiring a direct connection to the mains should be installed by a qualified electrician.

How do I choose the right size for my space?

Check the dimensions shown on the product page and consider the size of your room and the furniture beneath the light. For pendant lights, also check the adjustable drop. If you are unsure, send us the product name and your measurements and we will be happy to help.

When will my order arrive?

Orders are normally delivered within 4–7 business days. Once your order has been dispatched, we will email you a tracking link so you can follow its journey to your home. UK delivery is free on every order.

Can I return an item if it is not right for my space?

Yes. You can request a return within 30 days of receiving your order. Items must be returned unused, uninstalled and in their original condition and packaging. Please contact our customer care team before returning an item so we can provide the correct instructions.

What if my item arrives damaged or develops a fault ?

Your purchase is protected by our 5-year guarantee against manufacturing faults. If your item arrives damaged or develops a fault, contact us with your order number and clear photographs. Our team will review everything promptly and arrange the most appropriate solution.

Can you help me choose before I order ?

Of course. Send us the product name, photographs of your space and any relevant measurements, and our customer care team will help you choose the most suitable size, finish or model. Email support@lumeliving.co.uk or call +44 1491 600 123. We normally reply within 1–2 business days.